• email: help@dragonalliance.info
Our UK and Europe customer services can be reached via e-mail at help@dragonalliance.info and we aim to respond to all emails within 48 hours (Monday-Friday). Please note we are a small team so may not be able to get through all queries within this time frame, especially during busy periods.
Or, please use the contact form at the bottom of this page.
Payment Methods
We use a fully secure checkout and you can pay for your orders using Visa, Mastercard or Amex.
Our shopping cart is Level 1 PCI compliant and uses 256-bit SSL certificates to keep your order details secure.
Our shopping cart is in € Euros. Our Swiss shopping cart is in CHF Swiss Francs. Our Norwegian shopping cart is in NOK Norwegian Krone. Orders to Switzerland and Norway exclude VAT and Import Duty and this may be payable to the courier on delivery. For other countries, there is a currency converter available on the site, which will give you an idea of the cost of items in other currencies (based on a live exchange rate feed) but when you check out, the payment will be made in € Euros.
Once your order has been packed and assigned a tracking number at our warehouse, it is not possible for us to amend your delivery details or cancel the order. You can do this by contacting the relevant courier once your order has been scanned by them.
If you wish to cancel your order, please contact customer services as soon as possible. Once your order has been packed and assigned a tracking number at our warehouse, it is not possible for us to amend your delivery details or cancel the order. After this, you will be required to return the order for a refund. Please also note that any Prescription orders may not be cancelled once we have sent you an email confirming that we accept your order.
• email: help@dragonalliance.info
For returns, please see below (Returns and Exchange).
Europe
Shipping charges are calculated at checkout.
Our distribution warehouse is based in Bocholt, Germany and we will use Deutsche Post, UPS, DPD or GLS to deliver your order. Orders are dispatched Monday to Friday (excluding public holidays) and we aim to dispatch all orders received before 1pm, on the same day.
Once your order is packed on our system, it is not possible for us to amend your delivery details. Please note that the order does not get marked as dispatched until courier pick up at the end of the day therefore we may be unable to amend the details before this as our warehouse packs most orders before midday.
The delivery time for International orders does vary from country to country, on average most international orders will be delivered within 2-5 working days.
Orders going to Switzerland and Norway are shipped excluding VAT and Import Duty, which will be payable to the courier upon delivery.
Here are delivery details for some of our most popular European destinations.
Austria 2-3 working days
Belgium 2-4 working days
Denmark 2-4 working days
France 2-4 working days
Germany 1-2 working days
Italy 5-7 working days
Netherlands 1-2 working days
Norway 5-7 working days
Spain 5-7 working days
Switzerland 5-7 working days
Please note, these are only estimations as we cannot predict courier delays, especially during busy periods. If you have any issues regarding the location of your parcel, please reach out to the courier first as they will have more information than we do!
We hope you are 100% happy with your order but should anything be wrong please contact us via email quoting your order number (this can be found in the top left hand corner of your invoice and begins with the letters DRFC).
• email: help@dragonalliance.info
If you wish to return your order in accordance with the website Terms of Use and General Conditions ("Exercising Your Right of Withdrawal" at paragraph V C, for non-defective goods) simply follow our standard return process outlined below.
How to return an item:
Please use the returns portal below if you are located in one of the following countries:
Belgium, the Netherlands, Germany, Luxembourg, Denmark, France, Austria, Poland, Hungary, Lithuania, Sweden or Czech Republic
https://dragonalliance.orders.fulfilmentcrowd.com/find-my-order
Please quote your order number (this can be found in the top corner of your invoice and begins with the letters DRFC or on any order confirmation emails we have sent you), postcode and last name, and include the reason for return when prompted. Return your item(s), including all packaging and accessories using the return label provided. Please note a fee will be deducted from your refund to cover return and processing costs. For customers in Belgium, the Netherlands, Germany and Luxembourg this will be €5.00. For customers in Denmark, France, Austria, Poland, Hungary, Lithuania, Sweden and Czech Republic this will be €10.00.
If you are not located within one of the above countries, please return your order to the following address, quoting your order number (begins DRFC) and reason for return:
Dragon Alliance c/o FulfilmentCrowd
Heinrich-Hertz-Straße 6
Bocholt
46399
Germany
We recommend re-using the original packaging for your return to make certain that the item will not be damaged in transit. All returns must be as new and unworn and include all protective films, tags and labels. We will not be held responsible for returns lost in transit and we reserve the right to refuse to refund any item which has been obviously used/worn or damaged. We will process the refund as per our website Terms of Use and General Conditions.
Refunds can only be made back to the card or payment method originally used to make the purchase.
If you are requesting a refund because the item is faulty or damaged, as a goodwill gesture we will also refund the return charges. Please email us to let us know your item is faulty, including images and a description of the fault.
IMPORTANT
To avoid your return being damaged in transit we recommend re-using the original packaging. It is recommended that you return the item using a trackable service. We will not refund incomplete or used items or be held responsible for returns lost in transit.
None of the above conditions will impact on your statutory rights as a consumer when goods are supplied faulty, or not as described. See our website Terms of Use and General Conditions section for more information.
Exchanges
We are unable to process exchanges due to fluctuating stock levels and variations in prices. We recommend returning unwanted items for a refund and re-ordering. Please contact our customer services department if you require any further information.
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Here is a link to our full Website Terms of Use and General Conditions
