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• email: customer.service@europe.dragonalliance.com
• Tel: +44 (0)1722 786161
We can be reached via e-mail at customer.service@europe.dragonalliance.com and we aim to respond to all emails within 24 hours (Monday-Friday)
or you can contact us by telephone on +44 (0) 1722 786161 (phones are manned Monday to Friday 8.30am to 5pm GMT excluding public holidays).
Or, please use the contact form at the bottom of this page.
Our warehouse postal address is:
Dragon Alliance c/o FulfilmentCrowd
Heinrich-Hertz-Straße 6
Bocholt
46399
Germany
Payment Methods
We use a fully secure checkout and you can pay for your orders using Visa, Mastercard or Amex.If you wish to cancel your order, please contact customer services. We can cancel an order any time before it has been dispatched, and as set out in our Website Terms of Use and General Conditions. After dispatch, you will be required to return the order for a refund. Please also note that any Prescription orders may not be cancelled once we have sent you an email confirming that we accept your order.
• email: customer.service@europe.dragonalliance.com
For returns, please see below (Returns and Exchange).
Shipping charges are calculated at checkout.
Our distribution warehouse is based in the Bocholt, Germany and we will use Deutsche Post, DPD or GLS to deliver your order. Orders are dispatched Monday to Friday (excluding public holidays) and we aim to dispatch all orders received before 3pm, on the same day.
Once your order is dispatched, it is not possible for us to amend your delivery details.
The delivery time for International orders does vary from country to country, on average most international orders will be delivered within 1-2 working days.
Here are delivery details for some of our most popular European destinations.
Austria 1-2 working days
Belgium 1-2 working days
Denmark 1-2 working days
France 1-2 working days
Germany 1-2 working days
Italy 1-2 working days
Netherlands 1-2 working days
Norway 2-3 working days
Switzerland 2-3 working days
Spain 1-2 working days
Issues with your order
We hope you are 100% happy with your order but should anything be wrong please contact us via email quoting your order number (this can be found in the top left hand corner of your invoice and begins with the letters DRFC).If you wish to return your order in accordance with the website Terms of Use and General Conditions ("Exercising Your Right of Withdrawal" at paragraph V C, for non-defective goods) you may wish to use this cancellation form to notify us but it is not obligatory, you can simply follow our standard return process outlined below.
How to return an item:
1. Please email details to customer.service@europe.dragonalliance.com
2. Please return your item(s), including all packaging and accessories, to the following address quoting your order number (this can be found in the top left hand corner of your invoice and begins with the letters DRFC or on any order confirmation emails we have sent you)
Dragon Alliance c/o FulfilmentCrowd
Heinrich-Hertz-Straße 6
Bocholt
46399
Germany
Once the product arrives back with us we then check that it is in a fully re-saleable condition, and if so (and such return is eligible), process the refund as per our website Terms of Use and General Conditions.
Refunds can only be made back to the card or payment method originally used to make the purchase.
If you are requesting a refund because the item is faulty or damaged, as a goodwill gesture we will also refund your postage charges.
IMPORTANT
To avoid your return being damaged in transit we recommend re-using the original packaging. It is recommended that you return the item using a trackable service. We will not refund incomplete or used items or be held responsible for returns lost in transit.
None of the above conditions will impact on your statutory rights as a consumer when goods are supplied faulty, or not as described. See our website Terms of Use and General Conditions section for more information.
Exchanges
We are unable to automatically process exchanges due to fluctuating stock levels and variations in prices. We recommend returning unwanted items for a refund and re-ordering. Please contact our customer services department if you require any further information.
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Here is a link to our full Dragon Privacy Policy and Cookie Policy
Here is a link to our full Website Terms of Use and General Conditions