Help Section

Our Contact Details

• email: customer.service@europe.dragonalliance.com
• Tel: +44 (0)1722 786161

We can be reached via e-mail at customer.service@europe.dragonalliance.com and we aim to respond to all emails within 24 hours (Monday-Friday)
or you can contact us by telephone on +44 (0) 1722 786161 (phones are manned Monday to Friday 8.30am to 5pm GMT excluding public holidays).

Or, please use the contact form at the bottom of this page.

Our warehouse postal address is:

Dragon 
Unit 1 The Centurion Centre
Castlegate Business Park
Old Sarum
SALISBURY
SP4 6QX
UK.

Payment Methods

We use a fully secure checkout and you can pay for your orders using Visa, Mastercard or Amex.
Our shopping cart is Level 1 PCI compliant and uses 256-bit SSL certificates to keep your order details secure.

Prices and Currencies

Our shopping card is in € Euros. There is a currency converter available on the site, which will give you an idea of the cost of items in other currencies (based on a live exchange rate feed) but when you check out, the payment will be made in € Euros.

Cancelling your order

If you wish to cancel your order, please contact customer services. We can cancel an order any time before it has been dispatched, and as set out in our Website Terms of Use and General Conditions. After dispatch, you will be required to return the order for a refund. Please also note that Prescription orders may not be cancelled once we have sent you an email confirming that we accept your order. 
• email: customer.service@europe.dragonalliance.com
• Tel: +44 (0)1722 786161 (phones manned 8.30am to 5pm GMT Mon-Fri excluding public holidays)

For returns, please see below (Returns and Exchange).

Shipping Rates

Europe

We are currently offering free delivery for all orders over 75 € .
Delivery for orders up to 75 € will be charged at 4.99 €

Delivery Information

Our distribution warehouse is based in the UK and we will use DPD or Royal Mail to deliver your order. Orders are dispatched Monday to Friday (excluding UK Public and Bank holidays) and we aim to dispatch all orders received before 3pm, on the same day.
Once your order is dispatched, it is not possible for us to amend your delivery details, however customers receiving shipments via DPD may be able to change their delivery date, authorize leaving their order in a safe place or with a nominated neighbour, or divert their order to their local DPD Pickup Shop by liaising directly with DPD via the DPD text and email notifications.

Deliveries to European destinations (excluding UK) are sent using DPD Classic service or Royal Mail International Tracked & Signed. The delivery time for International orders does vary from country to country, on average most international orders will be delivered within 2-5 working days.


Here are delivery details for some of our most popular European destinations.
Austria 3-4 working days via DPD
Belgium 2-3 working days via DPD
Denmark 3-4 working days via DPD
France 2-3 working days via DPD
Germany 2-3 working days via DPD
Italy 3-4 working days via DPD
Netherlands 2-3 working days via DPD
Norway 3-5 working days via Royal Mail
Republic of Ireland 2 working days via Royal Mail
Spain 3-4 working days via DPD

Orders for UK customers should be received within 1 working day (except for Northern Ireland, Channel Islands and Scottish Highlands & Islands which will take a further 24 hours).
For orders dispatched via DPD, you will receive text and email notifications from DPD regarding the status of your order.

Issues with your order

We hope you are 100% happy with your order but should anything be wrong please contact us via email or telephone quoting your order number (this can be found in the top left hand corner of your invoice and begins with the letters DR).
• email: customer.service@europe.dragonalliance.com
• Tel: +44 (0)1722 786161 (phones manned 8.30am to 5pm GMT Mon-Fri excluding public holidays)

Returns and Exchanges

If you wish to return your order in accordance with the website Terms of Use and General Conditions ("Exercising Your Right of Withdrawal" at paragraph V C, for non-defective goods) you may wish to use this cancellation form to notify us but it is not obligatory, you can simply follow our standard return process outlined below.  

How to return an item:
1. Please email details to customer.service@europe.dragonalliance.com (or call us on +44 (0)1722 786161 (phones manned 8.30am to 5pm GMT Mon-Fri excluding public holidays))
2. Please quote your order number (this can be found in the top left hand corner of your invoice and begins with the letters DR or on any order confirmation emails we have sent you)
3. If you are eligible for a return in accordance with the Terms of Use and General Conditions , we will supply you with a Returns Authorisation (RA) code and details of what to do next.
4. Please complete a Returns Form and include a copy of the form with your return.
5. Once the product arrives back with us we then check that it is in a fully re-saleable condition, and if so (and such return is eligible), process the refund as per our website Terms of Use and General Conditions.

Refunds can only be made back to the card originally used to make the purchase.

If you are requesting a refund because the item is faulty or damaged, as a goodwill gesture we will also refund your postage charges.

IMPORTANT

To avoid your return being damaged in transit we recommend re-using the original packaging. It is recommended that you return the item using a trackable service. We will not be held responsible for returns lost in transit.

None of the above conditions will impact on your statutory rights as a consumer when goods are supplied faulty, or not as described. See our website Terms of Use and General Conditions section for more information.

Exchanges
We are unable to automatically process exchanges due to fluctuating stock levels and variations in prices. We recommend returning unwanted items for a refund and re-ordering. Please contact our customer services department if you require any further information.

 

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Dragon Privacy Policy and Cookie Policy

Here is a link to our full  Dragon Privacy Policy and Cookie Policy

Website Terms of Use and General Conditions

Here is a link to our full  Website Terms of Use and General Conditions