Delivery and Returns

Delivery Information

Our distribution warehouse is based in Bocholt, Germany and we will use Deutsche Post, DPD or GLS to deliver your order. Orders are dispatched Monday to Friday (excluding public holidays).
Once your order is dispatched, it is not possible for us to amend your delivery details.

The delivery time for International orders does vary from country to country, on average most international orders will be delivered within 2-3 working days.

Here are delivery details for some of our most popular European destinations.

Austria 2-3 working days
Belgium 2-3 working days 
Denmark 2-3 working days 
France 2-3 working days
Germany 2-3 working days
Italy 2-3 working days 
Netherlands 2-3 working days 
Norway 3-4 working days 
Switzerland 3-4 working days 
Spain 2-3 working days 

Issues with your order

We hope you are 100% happy with your order but should anything be wrong please contact us via email quoting your order number (this can be found in the top left hand corner of your invoice and begins with the letters DRFC).
• email: customer.service@europe.dragonalliance.com

Returns

If you wish to return your order in accordance with the website Terms of Use and General Conditions ("Exercising Your Right of Withdrawal" at paragraph V C, for non-defective goods) you may wish to use this cancellation form to notify us but it is not obligatory, you can simply follow our standard return process outlined below. 

How to return an item:
1. Please email details to customer.service@europe.dragonalliance.com 
2. Please return your item(s), including all packaging and accessories, to the following address quoting your order number (this can be found in the top left hand corner of your invoice and begins with the letters DRFC or on any order confirmation emails we have sent you)

Dragon Alliance c/o FulfilmentCrowd 
Heinrich-Hertz-Straße 6
Bocholt
46399
Germany

We recommend re-using the original packaging for your return to make certain that the item will not be damaged in transit. All returns must be as new and unworn and include all tags and labels. We will not be held responsible for returns lost in transit and we reserve the right to refuse to refund any item which has been obviously used/worn or damaged. We will process the refund as per our website Terms of Use and General Conditions.

Refunds can only be made back to the card or payment method originally used to make the purchase.

If you are requesting a refund because the item is faulty or damaged, as a goodwill gesture we will also refund your postage charges.

IMPORTANT

To avoid your return being damaged in transit we recommend re-using the original packaging. It is recommended that you return the item using a trackable service. We will not refund incomplete or used items or be held responsible for returns lost in transit.

None of the above conditions will impact on your statutory rights as a consumer when goods are supplied faulty, or not as described. See our website Terms of Use and General Conditions section for more information.

Exchanges
We are unable to automatically process exchanges due to fluctuating stock levels and variations in prices. We recommend returning unwanted items for a refund and re-ordering. Please contact our customer services department if you require any further information.